Brazil has one of the
biggest potential markets in the world for cruise ship guests (for the Brazilian
Cruise ship season catered for Brazilian guests and for the cruise ship market
worldwide). Just for example, the Brazilian people is the second biggest expend
of US dollars at Disney world in Florida.
As far as the country as a
destination for ships catering for international guests sailing through
Brazilian waters during it’s south American season or segments of world cruises,
the country offers ports of call with exuberant beauty, culture and structure
with the potential to delivery to the foreign flag cruise ship and it’s
international guests a remarkable experience to enjoy fully it’s culture,
beaches, nature, various valuable shore excursions and it’s warm people with
safety (yes, safety is a major concern for all local governments welcoming
cruise ship guests in Brazil).
The good side is that
Brazil today is the 8th largest economy in the world, producing and exporting
from A to Z, Latin America leader with such a large economy that it creates the
downside that it can be a very complex country with a net of immigration,
customs and health laws & regulations that may make the understanding for a
cruise ship company quite difficult and that’s why we offer a consultant service
for your cruise company planning to visit Brazil with it’s international guests
or to make even a larger project to bring a ship catering for the Brazilian
guests and for the Brazilian cruise ship season.
Brazil and it’s potential
for cruise ships is a fact and the proof is that this season the country will
have 8 foreign flag ships (MSC, Costa Cruise line, IslandCruises and Pullman)
during the South American season from November 2005 to March 2006 catering for
Brazilian guests with an average of 92% occupancy plus 2 foreign flag ships
based in Brazil 365 days per year also catering for Brazilian guests.
To maintain a ship in
Brazil catering for Brazilian guests, there is some laws & regulations that a
cruise company must follow and one of them just as an example is if a ship stays
in Brazilian waters over 90 days before June 2006 and 30 days after June 2006
one third of it’s crew must be Brazilian born working onboard the ship.
São Sebastião, SP
Presentation to the cruise industry of the project "Sao Sebastiao, a new port of call in Brasil" at the Renaissance Hotel - Sao Paulo
- Attending: Dr. Rene Hermann (Costa Cruzeiros), Mr. Eduardo Nascimento (Sun&Sea), Mr. Adrian Ursilli (MSC Cruzeiros), among others.
Project executed and presented by Marco Cardoso
As follows some of the
areas covered by viagensdenavio.com.br consultant;
Onboard lecture to the crew (front & back of the house)
Be a Star program is a seminar/lecturer based on my experience for over 20 years with the Cruise Industry. Powerfull complemente trainning tool focus on guest service, crew mentality and above all, Guest Satisfaction.
Each port of call chosen by the cruise company
Dealing with local authorities, the real infra-structure available for the
cruise ship, guests and crew plus the improvements needed, reception quality at
each port of call by tour operators, taxis and local business, cruise ship
guests safety, business possibilities for the cruise company (creation and
development of the project “port lecturer” with store maps with commission
system for the cruise company and it’s shore excursions availability and
start up debuting in the Brazilian market and catering for Brazilian guests.
ship “Quality and service provided to the Brazilian cruise ship guest”
staff training, specially “front of the house staff” in how to attend and
service Brazilian guests focused on the total guest satisfaction
ship “Crew & Staff mentality”
Training to the foreign and Brazilian crew and staff covering the diversity,
taste, culture and understanding the Brazilian cruise ship guest onboard during
Brazilian season catered for Brazilian guests.
ship "Port of call for international guests”
Creation and development of printed material and video in foreign languages in a
partnership with the sponsorship of the local government to be given onboard the
cruise ship prior to it’s arrival. Possibility to produce and present onboard in
foreign languages onboard port talks or in video about each port of call.
ship "shore excursions"
Development of new shore excursions to attend the cruise company
needs working together with the cruise company shore excursion department to
develop the onboard sales system and shore excursion list based on the Brazilian
cruise ship guest reality for cruise companies catering for the Brazilian
Development of new shore
excursions to attend the cruise company needs working together with the cruise
company shore excursion department to develop the shore excursion list for
cruise ships catering foreign guests and visiting Brazilian ports of call.
Cruise ship "Shore
Training of Shore Excursion managers for the Brazilian season and Brazilian
guests (believe me that it is a must!)
Cruise ship "Cruise
Director & Hotel Director"
Training of the onboard management focused on the Brazilian season, it’s ports,
mentality, guests and it’s culture and expectations (just for example Brazilians
never dine before 9:00pm)
Cruise ship "Cruise
Director & Hotel Director"
Onboard consultant for the onboard management about Brazilian authorities,
clearance, laws, regulations and safety and for cruise ships sailing through
Brazilian waters with foreign guests. Port talk in
English/Spanish/Italian/German about ports of call, shopping and shore excursion
(if required by the cruise company).
PROVIDE THE FOLLOWING CONSULTANT JOBS FOR LOCAL MAYOR’S OFFICE - TOURISM BUREAU
OF POTENTIAL PORTS OF CALL IN BRAZIL
as a potential port of call to attend a cruise ship based on a cruise company
needs. Projects to be developed to attend whatever flaws found at the county to
attend the cruise company for “Cruise ships catering for Brazilian guests and
Cruise ships catering for international guests”
Creation and development of
“selling your county to the cruise companies as a port of call for Cruise Ships
catering for Brazilian guests and Cruise ships catering for foreign guests”
Creation and development of
maritime, infra-structure and shore excursion printed material/video (port of
call operating plan) to promote the county as a port of call for potential
cruise chips catering for Brazilian guests and potential cruise ships catering
for foreign guests.
Representing your county to
the cruise companies based in the United States and Europe with the creation and
development of printed material and negotiations with the cruise companies to
promote your county as a port of call during the The international exhibition
and conference serving the cruise industry – Seatrade Cruise Shipping Convention
in Miami, Florida.
Scheduling and meetings
with cruise companies based in Europe and United States
PROVIDE THE FOLLOWING CONSULTANT JOBS FOR BRAZILIAN COMPANIES
Introducing your product or
service to the cruise companies based in Europe and United States.
Onboard store maps (port
lecturer program) based on commission to the cruise company.
Marco Cardoso presenting a press conference during SEATRADE 2008
A. Cardoso: Graduated by Hunter College & NYU – New York, NY with large experience onboard
cruise ships as port lecturer, shore excursion manager, public relations, dive
manager and cruise director working for various cruise companies at the
following itineraries: Europe, North America (east & west coast), South America
(east & west coast) New England & Canada, Hawaii, Greece, Turkey, Alaska, Asia
and world cruises.